Are you Ready to Drive an Office on Wheels?

When it comes to service differentiation and reinventing the wheels, Margie Peck of Arizona won me over when I read the article in Realtor Magazine Making A Difference, One Short Sale at a Time.

In keeping up with the competition or to sustain competitiveness, business should create, communicate and deliver value to customers. 

But how do business create, communicate and deliver value to customers? 

 Without a doubt, the offshoot of technology proves that print ads are cocooning into obsolescence.

Loyalty marketing is now the trend for people in the know in the marketing field. Loyalty marketing is the practice of using technology to build customer     relationships. Consumers make purchase decisions based on a combination of economic value and emotional appeal. This line of thought is very much   aligned with emphatic insight that even if the firm holds a regular share of the market for its products, it has to maintain customer loyalty by adding value through product innovation and excellent customer service. Customer is King.

Therefore, if we help our customers save time then we are adding value to our service.

 So, let us take a look at Margie Peck’ Office on Wheels. Here are the equipments and gadgets:

** portable scanners (without internal memory),

**iron key password-protected flash drives, and a

**secured digital signature application on tablets.

They scan and secure clients’ financial documentsEvery member of their team brings everything needed to make the collection of documents secure on-the-go and directly from the clients’ home.

They use a template for typing up all their clients’ documents so anyone at the bank can read them.

Her team also records every conversation they have with lenders and types notes into the system, which the home owner can access.

And every phone interaction is backed up with a .wav file and kept in an encrypted, secure location.

Wheeew! Is your office ready for a test drive yet? In my case, it will be making a difference one wheel at a time.

 

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About Maria Gilda Racelis

I am a full-time realtor and a no-nonsense individual when it comes to rendering services to my clients. I take my job and the responsibility it entails seriously. My clients come first. I ensure that they know and feel I am working for their best interest. However, I do not carry out tasks to compromise my principle. I conduct my business with pride, honesty and integrity. I will do whatever it takes to meet their goals while adhering to my principle. "And the connection I make with the clients throughout the process, that to me is how I define success." Buying and selling homes can be very stressful. It is my job to make the process easy and fun as can possibly be for my clients. I take personal gratification from the smile on the faces of highly satisfied clients. I have amassed 100% positive and rewarding testimonials from my clients after many years of experience in real estate business. To enhance competency in the field for my clients' benefit, I continually seek to further my knowledge and expertise. With this in mind, I hold the following designations and expect to add more as the need for them arise. If you are looking to work with a competent professional realtor who will put the best foot forward for your best interest, you have just read her profile. I am always available to listen to your concerns and questions. Please do not hesitate to contact me anytime.
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